Television


My TV does not turn on when I switch it on. Why?
Make sure the power cord is plugged in.

The picture is clear, but there is no sound.
The mute button of the TV may be on.

The picture is not clear. What do I do?
The contrast, colour and tint may be incorrectly adjusted.

Spots/lines appear on the screen.
The broadcast signal may be jammed by other electrical sources, such as cars, motorcycles, high tension lines, neon signs, hair dryers, other TV receivers, personal computers, and TV games, as well as interference from radio stations.

Double images or ghosts appear on the TV screen. What do I do?
Interference may be due to broadcast waves reflected from mountains or buildings. Check if the direction of the antenna is changed.

Snowy pictures or a blank screen appear when I switch on my TV. Help!
The antenna may be falling out or disconnected. Check if the direction of the antenna is changed.

The remote control does not work.
The batteries may be exhausted or improperly installed. Check if there are any obstacles between the remote control and the remote (infra red) receiver. Check if there are strong light interference around the remote receiver. Check if the main power is on.

What is a clacking noise inside the receiver?
This may result from the expansion of the shell caused by temparature change. This will not affect the picture and sound quality.

There is uneven colour in a certain portions of the screen.
If the picture is too bright, this may occur according to the nature of the pictures. Reduce the contrast, it may resume to normal.

Refrigerators

Is there any way to make cleaning easier?
Yes! Our spill-proof shelves makes cleaning easier by ensuring messes stay small and confined.

I can never find what I’m looking for in my fridge - help!
Many of our refrigerators have clear crisper drawers and egg and dairy compartments, so you can always find what you're looking for.

I hate having to bend over to look in my fridge. Solutions?
With Haier, you can get a fridge with the freezer on the bottom, making it easier to get into your fridge.

Do any of your fridges have room for storing wine?
Yes, some of our models come with a chrome plated wine rack.

I don’t need a freezer, do I have to get one?
No! Haier has a full sized all-refrigerator so you're not wasting space on something you don't need!

What kind of security options do you offer?
Many of our compact refrigerators have a security lock and key.

I've always wanted an ice maker, do you have those?
Many of our refrigerators have an optional ice-maker available.

What are my defrost options?
Our refrigerators come with a wide selection of defrost options such as frost-free, push-button or manual defrost, and some of our compact refrigerators have auto-defrost.

What is the normal temperatures found inside my fresh food section and freezer section for a frost free fridge?
The fresh food section should be approx. 4 degrees C in the middle of the fresh food section. The freezer section should be -17 to -10 degrees C.

I feel heat/warmth on the sides edge of my refrigerator.... why?
Frost free refrigerators have in-built condenser coils at the sides, so that it gets hot. Also it prevents moisture formation there.

My fridge is leaking onto the floor.
The door gasket not closing properly may cause sweating and leak onto the floor.

My fridge is freezing things.
Most times this is a bad cold control, but there are other things to check for.
a) Make sure the condenser fan is working and the coils are not covered with dust.
b) On all frost free fridge's the freezer temp air is blown into the fresh food section, if you have "easy" to freeze items ( eggs, veggies in water, etc ) in front of or under where the freezer temp air comes out, they could freeze - store them in a different spot.
c) Doors not closing properly making the fridge run too long.

Odor complaints with your fridge.
Odors in the refrigerator can come from many different sources. Spoiling food, spilled milk, open food. Often a really good cleaning out with an ammonia clean can help or with a baking soda water mixture.

Freezer

Is it possible to have two independent cooling zones in a freezer?
Yes! Access Plus is our patented dual compartment freezer with two cooling zones that allows you to store food at different temperatures.

Is there a way to extend the freshness and flavor of my frozen foods?
Yes, both our chest and upright freezers feature 'fast-freeze' technology, that drops the temperature to -22 F, quickly freezing in freshness and flavor.

Do you have any advanced warnings if my freezer temperature starts to rise?
Yes. Many of our freezers come with an audible temperature alarm that warns you if the temperature in your freezer begins to rise.

What security options do you offer?
Many of our chest freezers come with a security lock and key.

I'm going to be moving my freezer around, will this be easy?
Yes, many of our freezers come with a caster kit for easy maneuverability.

Laundry Products

It would be so much easier if only one machine did it all. Can you help?
Yes! Haier has a machine that is both a washer and a dryer!

I don't have much room. What would you suggest?
Haier has a stacking kit that allows you to stack your dryer on top of your washer.

I don't have a washer hookup. Can I still get a washing machine?
Yes. Haier has portable machines with sink adapters so a separate hookup isn't necessary.

Much of my wardrobe is supposed to be professional or hand washed. Do you have a solution?
The Haier Hand-Wash System is specially designed without a central agitator so it gently washes your clothes, saving you time, energy and money.

Can you help me save water and energy?
Many of our machines have energy and/or water saving options. We also have Energy Star Products.

Air Conditioners

Do you offer any advanced features so I don't have to get up to turn on my air conditioner?
Yes, all of our electronic control air conditioners come with a full function remote control.

My house is hot and humid, what can I do?
All of our Preference Plus series air conditioners come with a Dehumidification function that removes excess moisture from damp rooms.

Do I need to hire someone to install my unit?
All of our air conditioners come with an easy to install mounting kit, so, if you prefer, you can install it yourself, with no fuss!

Is there any chance my dehumidifier could overflow?
No, all of our dehumidifiers come with an overflow warning light, to prevent overflow accidents.

Is there a way to tell how humid it is in my house?
Our AHD50 model dehumidifier comes with a temperature and humidistat readout.

How difficult is it to drain the condensation from my dehumidifier?
All of our dehumidifiers come with an easy to use bucket and external drain connector that makes draining a cinch!

What is a BTU?
BTU stands for British Thermal Unit. It is the industry standard unit of measurement for heat quantity. 1 BTU is the amount of heat required to raise the temperature of one pound of water at its maximum density by 1 degree Fahrenheit:
· 1 BTU is 0.293 watts (0.29296875)
· 1 watt is 3.412 BTU
· 1 US gallon of propane provides 92,000 BTU
· 1 cubic foot of natural gas provides 1,000 BTU

What is the Energy Efficiency Rating?
The EER, or Energy-Efficiency Rating, measures the air conditioner's energy consumption and efficiency. A high EER rating means less energy is being consumed.

I have one room in my home that is always too hot in the summer - what can I do to make that room more comfortable?
If the room has a large area of exposed glass, keep curtains or blinds closed during daylight hours, particularly at times when the sun would shine directly in. You might also ask your air conditioning contractor to check whether you are getting enough air in that room - there may be a problem with your duct system.

Do I need my air conditioner cleaned annually?
Yes. The outside condensing unit gets dirty as it operates. The outside coil needs cleaning, as well as the freon level checked, and motors oiled. If the air conditioner is not maintained properly, your electric bill will be higher.